Effective Date:

June 11, 2025

Company:

Bigpoxy Floors LLC (“Bigpoxy,” “we,” “our,” or “us”)

By accessing this website or engaging our services, you agree to the terms and conditions outlined below. Please read carefully.

1. Scope of Services

Bigpoxy Floors LLC provides premium epoxy flooring solutions for residential, commercial, and garage spaces. All services are rendered in accordance with the specifications agreed upon in the client estimate or signed proposal. We reserve the right to decline or cancel services if conditions on-site are unsafe or differ significantly from those initially disclosed.

2. Estimates & Pricing

Estimates are provided based on initial consultation and are valid for 30 days. Pricing is subject to change if scope, square footage, or materials are modified. Any changes must be confirmed in writing by both parties.

3. Deposit & Payment Terms

A 50% non-refundable deposit is required to schedule services and purchase materials.

The remaining 50% balance is due immediately upon completion of the project.

We accept credit card, debit, ACH, or cash.

Failure to pay within 7 days of project completion may result in additional late fees (5% per 14 days overdue) and legal recovery action if necessary.

4. Cancellation & Refund Policy

All cancellations will result in the forfeiture of the 50% deposit.

No refunds will be issued for services or materials once a project has been scheduled.

In the rare case of dissatisfaction, Bigpoxy will make reasonable efforts to resolve or correct installation issues within the scope of the original agreement.

5. Warranty & Limitations

Bigpoxy offers a 1-year satisfaction warranty on craftsmanship and product performance under normal use conditions.

This warranty does NOT cover:

Foundation movement or structural instability

Cracking due to weather extremes (flooding, freezing, heat expansion)

Heavy impact, neglect, or misuse by the client or third parties

Improper cleaning chemicals or abrasive tools

Client must notify Bigpoxy in writing of any concerns within the warranty period.

All repair requests will be evaluated case by case.

Please view our entire warranty policy here

6. Client Responsibilities

Clients are responsible for ensuring the workspace is:

100% cleared of furniture, vehicles, personal items, and debris

Accessible at the scheduled installation time

Free from active water leaks, hazardous materials, or safety concerns

Failure to comply may result in rescheduling fees or additional labor charges.

7. Delays & Job Site Conditions

Bigpoxy is not liable for project delays caused by:

Inclement weather

Unforeseen site conditions

Client-caused delays or inaccessibility

Product or material supply chain issues

If such delays occur, rescheduling will be coordinated as promptly as possible.

8. Intellectual Property & Content Usage

Unless the client explicitly opts out in writing, Bigpoxy reserves the right to:

Photograph, film, and showcase completed work for promotional purposes

Use these materials across social media, web platforms, print, and digital advertising

All content on this website—including designs, text, graphics, and logos—is the sole property of Bigpoxy Floors LLC and may not be used without written permission.

9. Marketing & Communication Consent

By submitting your information through our website or services, you agree that Bigpoxy may:

Contact you via email, SMS, or phoneUse your contact info for internal marketing efforts and promotional offers.

Your information will never be sold to third parties.

10. Third-Party Contractors

In some cases, Bigpoxy may use subcontractors for specialized tasks. All subcontractors are vetted and insured. Bigpoxy remains the primary point of contact and ensures quality and accountability.

11. Limitation of Liability

Bigpoxy is not responsible for:

Pre-existing damage or defects in the substrate or structure

Damage to flooring caused by environmental events post-installation

Indirect, incidental, or consequential damages arising from use of the floor

Our liability is limited to the total amount paid for services rendered.

12. Dispute Resolution

In the event of a dispute, both parties agree to:

Attempt resolution through written communication first

If unresolved, enter mediation before taking legal action

Any legal claims must be filed in the state and county of Bigpoxy’s primary business location (e.g., Hillsborough County, Florida)

13. Changes to These Terms

Bigpoxy Floors LLC reserves the right to update or modify these terms at any time. All changes will be posted to this page with an updated effective date.